T&Cs and Policies

Terms and Conditions

Copyright

Material on this website is protected by copyright. Unless otherwise stated no part of this website may be reproduced or used for any purpose other than private personal use without the prior written consent of the copyright holder. Copyright in all materials and/or works comprising or contained within this website remains with Sam Horrocks or the originator of the material.

Any unauthorised copying, publication or reproduction of the content of this website is strictly prohibited and constitutes an infringement of copyright.

Re-use of logo and/or content

Any unauthorised copying, publication or reproduction of the content of this website is strictly prohibited and constitutes an infringement of copyright. If you would like to find out whether you can be given permission to use my logo or editorial which appears on this site, please contact me here.

Disclaimer

I have tried to ensure that the contents of this website are accurate. However, I will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on the information do so at their own risk.  I do not represent or warrant that the information accessible via the website is accurate, complete or up to date. Price and availability of information is subject to change without notice.

I will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

Links to other websites

My website may contain links to other websites of interest, these links should not be taken as endorsement of any kind.  Once you have used these links to leave my site, you should note that I do not have any control over that other website, its content or its security. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.

Privacy Policy

This privacy policy sets out how Sam Horrocks and Reflections Counselling use and protect any information that you give when you use these services. I am committed to ensuring that your privacy is protected.

  • What data is collected?  Your personal data is collected to form part of our working contract.  Data collected includes but is not limited to:- your name, address, contact details, GP, family structure, physical and mental health information and any session content that may help to provide the basis for an initial assessment and the ongoing work that we may or may not do together.  At the end of each session I may make a brief note of the content of our session as a reminder for myself of the work we are doing and for my personal supervision purposes.
  • Why is this data collected?  This data is collected as it forms the basis of our contractual working agreement.  It may be used for contact purposes, invoicing etc. and it also provides information that helps me decide if my service is suitable for your needs both initially and on an ongoing basis whilst we work together.  
  • How is this data collected?  The majority of personal data is collected verbally during our telephone and face to face meetings unless you chose to share data in a written format for example via email, the contact form on my website or other advertising site or via text at any point.  We may on occasion do written or creative work that may also be kept on your file.
  • What happens to the data you provide?  Your personal data and any notes I make regarding our work together are kept in a hand written format in a locked cabinet that only I have access to in my home/work environment.  Notes and data are kept in separate files. This data is kept for 3 years from the date of our last session then destroyed. Any digital data you provide may be processed by a third party such as Gmail or SiteGround.
  • Does your data get shared?  Your personal data would only get shared under the terms of  Confidentiality in our Counselling Agreement and only in extreme circumstances or in the case where you have agreed or requested that the data be passed on to another agency.  I may on occasion chose to discuss your case with my clinical supervisor in which case he/she will have information relating to the nature of your issues and the work we are doing but your personal data remains anonymised.  
  • Digital data. There maybe a small amount of data collected should you visit my website such as but not limited to your IP address.  This is usually generic data and is used to monitor user behaviour patterns on my website to help improve it or for you to contact me. You may wish to visit the Cookie page here.
  • What data processors do I work with who may collect digital personal data?  Here is a list of third party processors that I may work with and a link to their individual privacy policies. I use these companies to help me manage my website, my communications and my advertising, all are GDPR compliant in the EU or via the Privacy Shield Certification scheme.

         Google Analyticswww.support.google.com/analytics/answer/6004245?hl=en&utm_id=ad

         Gmail – https://policies.google.com/privacy 

         Sitegroundwww.siteground.co.uk/privacy.htm  

         Wordpress.org – https://wordpress.org/about/privacy/

         Avadahttps://theme-fusion.com/knowledgebase/privacy-policy/ 

  • Your rights under GDPR.  As an individual you have a number of rights with regards to your personal data under the new data protection regulations that you may wish to check out here ww.ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
  • Request access to the data collected.  If you would like to see the data collected please make your request in writing and I will respond accordingly.
  • Right to be forgotten.  If you would like to request for your data to be forgotten please make your request in writing and I will respond accordingly.

Changes to Privacy Statement

I may change this policy from time to time by updating this page. Please check this page to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

Cookie Policy

For more information regarding the use of Cookies on this website please refer to the Cookie policy here.

Relax in quiet, discreet surroundings, Reflect on your issues in a calm
confidential environment, Rethink your situation and move forward in
a way that is right for you.

Contact Me
Contact Me